Refund Policy

We offer a 100 percent money-back guarantee in our program for any accounts that we bill for that comes back. You agree that the only way to remain eligible for our Money Back Guarantee Program is to abide by the following terms:

1.) You must keep a credit monitoring service. Failure to keep credit monitoring (Not credit Karma) will void your money-back guarantee because it makes it hard for us to verify what’s being removed. You also agree to share the login details with our team at all times.

2.) You must return all received mail from the credit bureaus and debt collectors in question to us within 5 days of receiving it or 15 Days from the date on the Report. You also must update us within 30 days of changing an address. You will always have a working phone number on file as well.

3.) You must have service with us for 6 consecutive months with no account suspensions due to non-payment causing reactivation or no skipped payments during the 6 month period.

4.) You have not had any new collection accounts or late payments added and have not paid any collection accounts during the time enrolled in our program without our notice.

5.) Failure to comply with our recommendations that cause your credit score to decrease such as obtaining a secure credit card, unsecured credit card, or new account that will build a credit history

6.) Do note that “I am mad because I didn’t get called back and I just had a question and I have been calling is not grounds for a refund. This is why we ask you to ask them through the portal since it is the fastest way to get a response.

7.) Only if we have not removed at least 1 account within 180 days. (Only if you have not had a prior credit repair service within the past 18 months)